At Duda Komodo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or booking our services.
By using this website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When you contact us, make an inquiry, or book a tour, we may collect the following information:
- Full name
- Email address
- Phone number or WhatsApp number
- Nationality
- Travel dates
- Passenger details required for reservations
- Payment-related information
- Any additional information you voluntarily provide
We may also collect non-personal information such as:
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics information
How We Use Your Information
The information we collect may be used to:
- Process and manage reservations
- Confirm bookings and payments
- Communicate important travel information
- Respond to inquiries and customer support requests
- Improve our website and services
- Comply with legal or regulatory requirements
- Prevent fraud or unauthorized activities
We only collect information necessary to provide our services efficiently and securely.
Payment Information
For reservation deposits, payments may be processed through third-party payment providers such as Wise, Revolut, or Xoom by PayPal.
Duda Komodo does not store your complete banking or payment card information. Payment processing is handled by the respective payment service providers according to their own privacy and security policies.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared when necessary with:
- Boat operators and tour providers
- Transportation providers
- Accommodation partners (if applicable)
- Government authorities when required by law
- Payment service providers for transaction processing
All information shared is limited to what is necessary for delivering the booked services.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable methods to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Cookies
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies may help us:
- Remember user preferences
- Improve website functionality
- Analyze traffic and visitor behavior
- Enhance website performance
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites, including payment providers, social media platforms, and partner services.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and operational requirements
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
Once information is no longer required, we take reasonable steps to securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of personal data where applicable
- Withdraw consent for certain uses of your information
- Request information about how your data is processed
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
Duda Komodo reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.
We encourage visitors to review this page periodically to stay informed about how we protect personal information.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Duda Komodo
Email: info@dudakomodo.com
WhatsApp: +62 819-5314-6834