Contact Us
To make a reservation, please contact us exclusively via our official WhatsApp number:
Official WhatsApp: +62 819-5314-6834
Our team will help you check availability, confirm your preferred departure date, and provide information about the boat assigned to your trip.
Please note: All reservations must be made directly through our official WhatsApp. We do not accept reservations through third-party booking platforms.
Review Terms
Before finalizing your booking, we recommend that you carefully read our Privacy Policy and Terms & Conditions.
By proceeding with your booking and paying the deposit, you acknowledge that you have read, understood, and agreed to these policies.
Booking Confirmation
Once you agree to proceed with your booking, we will require a clear photo or scan of each participant’s passport for registration purposes.
Passport information is required for Komodo National Park entry, permits, and local authority registration.
Your booking will only be considered confirmed once:
- All required participant information has been submitted.
- The required 30% deposit has been received.
- Our team has verified the payment.
- An official booking confirmation has been issued via WhatsApp.
Availability is not guaranteed until the deposit has been received and the booking has been officially confirmed.
Deposit Payment
A 30% deposit is required to secure your booking and reserve your departure date.
The deposit must be made using one of the following international payment services:
- Wise
- Revolut
- PayPal / Xoom
Bank Details
For payments made through Wise, Revolut, or PayPal/Xoom, please use the following recipient bank details:
Bank Name: Bank Mandiri
Account Holder: Marlan
Account Number: 1610017603361
BIC / SWIFT Code: BMRIIDJA
Bank Address: Senaru, Bayan, North Lombok, West Nusa Tenggara, Indonesia 83354
Please make sure that the full required deposit amount is received by us.
Any transfer or service fees charged by Wise, Revolut, PayPal, or Xoom are the responsibility of the guest.
Please note: We do not accept direct international bank transfers outside of the payment services listed above for the initial deposit.
If you are unsure which payment method to use, please contact us through our official WhatsApp before making the payment.
Remaining Balance
The remaining 70% balance is payable on the day of the tour, before the tour begins.
You may settle the remaining balance using one of the following payment methods:
- Cash
- Bank transfer
- Credit or debit card
Any applicable bank, payment processing, currency conversion, or card fees are the responsibility of the guest.
Payment Confirmation
After completing your 30% deposit payment, please send the payment receipt or proof of payment via our official WhatsApp.
Once the payment has been verified, our team will issue an official payment receipt and confirm your booking.
We recommend keeping your payment receipt and booking confirmation for your records.
Terms & Conditions
1. Booking & Reservation
All reservations must be made directly through our official WhatsApp number: +62 819-5314-6834.
We do not accept reservations through third-party booking platforms or other unauthorized channels.
A booking is considered confirmed only after the required participant information has been submitted, the 30% deposit has been received, and our team has issued an official booking confirmation.
Availability is not guaranteed until the deposit has been received.
2. Payment Terms
A 30% deposit is required to secure your booking.
The remaining 70% balance is payable on the day of the tour, before the tour begins.
The 30% deposit must be paid using Wise, Revolut, or PayPal/Xoom.
The remaining 70% balance can be paid by:
- Cash
- Bank transfer
- Credit or debit card
Any payment processing, transfer, currency conversion, or card fees charged by the payment provider are the responsibility of the guest.
The guest is responsible for ensuring that the correct amount is received by us.
3. Cancellation by the Guest
If you need to cancel your booking, please inform us as soon as possible via our official WhatsApp.
Any refund will be subject to the cancellation conditions applicable to your booking and any non-refundable costs that have already been incurred.
These costs may include boat arrangements, national park permits, transportation, accommodation, or other services that have already been booked or paid for on your behalf.
Cancellation conditions may vary depending on the boat, departure date, and booking arrangements. Please contact us before making any cancellation request.
4. Refund Process
If your booking is eligible for a refund under our cancellation policy, the refund will be processed after the cancellation has been reviewed and approved by our team.
Refunds will be sent within 1–7 business days after the refund has been approved.
The actual time for the funds to arrive may vary depending on the receiving bank, payment provider, international transfer system, and other banking processes.
To process your refund, you are required to provide:
- Full name of the bank account holder
- IBAN number
- Any additional bank information that may be required by the payment provider
Please make sure that the bank account information provided is accurate and belongs to the person entitled to receive the refund.
Any bank charges, international transfer fees, currency conversion fees, or other charges related to receiving the refund may be deducted from the refunded amount or charged to the guest, depending on the payment method and receiving bank.
If incorrect or incomplete bank information is provided, any resulting delays or additional charges may be the responsibility of the guest.
5. Changes to Your Booking
Any request to change your departure date, number of participants, or other booking details is subject to availability.
Additional costs may apply depending on the requested changes and arrangements that have already been made.
We will do our best to accommodate reasonable requests, but changes cannot be guaranteed.
6. Boat Assignment
The boat discussed or selected during the booking process may be subject to operational availability.
We reserve the right to assign a different boat of a similar standard when necessary due to operational, technical, weather, safety, or other unforeseen circumstances.
If a boat substitution is required, we will inform you as soon as reasonably possible.
7. Itinerary Changes
The itinerary may be adjusted due to weather conditions, sea conditions, safety considerations, local regulations, national park regulations, or other circumstances beyond our control.
The captain and crew have the authority to modify the itinerary when necessary for the safety of passengers and crew.
Specific destinations, activities, or arrival times therefore cannot always be guaranteed.
8. Weather & Force Majeure
We are not responsible for delays, cancellations, itinerary changes, or additional expenses resulting from circumstances beyond our reasonable control.
These may include severe weather, rough sea conditions, natural disasters, government restrictions, port closures, strikes, technical emergencies, or other force majeure events.
Safety will always take priority over the planned itinerary.
9. Passport & Personal Information
Guests are responsible for providing accurate personal information and valid passport details before departure.
Passport information may be required for Komodo National Park registration, permits, and local authority requirements.
Guests are responsible for ensuring that their travel documents are valid and that they meet all applicable entry and travel requirements.
10. Guest Responsibilities
Guests are expected to:
- Follow the instructions of the captain and crew.
- Follow all safety procedures.
- Respect other guests and crew members.
- Respect local communities, wildlife, and the environment.
- Follow the rules and regulations of Komodo National Park and other destinations visited during the trip.
- Take care of their personal belongings.
- Behave responsibly throughout the trip.
We reserve the right to take appropriate action if a guest’s behavior creates a safety risk, damages property, or seriously disrupts the trip.
11. Personal Belongings
Guests are responsible for their own personal belongings throughout the trip.
We recommend keeping valuables, passports, electronic devices, and other important items secure.
We are not responsible for loss or damage to personal belongings unless caused by proven negligence on our part.
12. National Park Fees & Local Charges
Komodo National Park entrance fees, permits, local taxes, or other government-regulated charges may be subject to change.
If such fees change after your booking has been made, any additional mandatory charges may need to be paid by the guest.
13. Food & Beverages
Meals provided on board generally include breakfast, lunch, dinner, and drinking water as specified in your booking.
The boat does not operate as a shop or convenience store.
Guests should purchase any additional drinks, soft drinks, alcoholic beverages, beer, snacks, or other personal supplies they may require before boarding.
We strongly recommend preparing these personal supplies in advance, as they may not be available for purchase during the trip.
Specific food preferences or dietary requirements should be discussed with our team before departure.
14. Health & Fitness
Guests are responsible for ensuring that they are physically able to participate in the activities included in their chosen trip.
Please inform our team in advance about any relevant dietary requirements, allergies, mobility limitations, or other special requirements that may affect your trip.
15. Liability
We take reasonable steps to provide a safe and enjoyable experience.
However, participation in boat trips, swimming, snorkeling, hiking, island activities, and other outdoor activities involves inherent risks.
To the extent permitted by applicable law, we are not liable for injury, loss, damage, delay, or expenses arising from circumstances beyond our reasonable control or from risks inherent to the activities.
16. Acceptance of Terms
By paying the 30% deposit and proceeding with your booking, you confirm that:
- You have read and understood these Terms & Conditions.
- You agree to comply with the instructions of the captain and crew.
- You accept that the itinerary may change due to weather, safety, operational, or regulatory conditions.
- You understand the applicable payment and cancellation conditions.
- You understand that the 30% deposit must be paid through Wise, Revolut, or PayPal/Xoom.
- You understand that the remaining 70% balance is payable on the day of the tour.
- You understand that the remaining balance can be paid by cash, bank transfer, or credit/debit card.
- You understand that eligible refunds are processed within 1–7 business days after approval.
- You understand that, if eligible for a refund, you must provide your full name and IBAN number, along with any additional bank details required to process the refund.
- You understand that reservations are made exclusively through our official WhatsApp.
- The information provided during the booking process is accurate and complete.
If you have any questions regarding your booking, payment, cancellation, or these Terms & Conditions, please contact us exclusively via our official WhatsApp:
+62 819-5314-6834